Privacy Policy – Glass Depot
Your privacy is important to Glass Depot. This policy outlines our practices regarding information collection and handling across
and all services we own and operate.
We collect personal information only when necessary to provide our glass repair, replacement, and installation services. All information is gathered through lawful means, with your explicit knowledge and consent. We clearly communicate the purpose of collecting specific information (for example, scheduling an on-site service or sending appointment reminders) and its intended use in delivering our services.
Duration of Retention: We maintain collected information only for as long as needed to fulfill service requests, comply with warranty obligations, resolve disputes, or meet legal requirements.Security Measures: All stored data is protected using industry-standard security protocols (such as encryption at rest and in transit). We implement comprehensive safeguards—firewalls, access controls, and regular security audits—to prevent unauthorized access, loss, theft, copying, use, or modification of your information.Access Controls: Only authorized personnel and third‐party contractors who require access to perform their duties (e.g., dispatching technicians) may view or handle your data.
No Third-Party Marketing Sharing: We do not share your mobile number or SMS opt-in data with third parties or affiliates for marketing/promotional purposes.Permitted Sharing with Subcontractors: We may share limited information (such as your appointment time and address) with subcontractors in support of our service operations (e.g., dispatching a third-party technician to your location).Consent and Opt-Out: You provide explicit consent before receiving any SMS notifications or promotional texts. You may opt out of receiving SMS messages at any time by texting “STOP” to our designated shortcode. Once you opt out, you will no longer receive promotional or appointment-related texts.
Our website (
) may contain links to external websites (for example, payment processors or insurance providers). We do not control or assume responsibility for the content and privacy practices of those external sites. We encourage you to review the privacy policies of any external websites you visit via links from our site.
Decline to Provide: You have the right to decline providing personal information (such as your phone number or email). However, declining certain information may limit our ability to schedule appointments or send notifications.Access and Correction: You may request access to the personal data we hold about you and ask for corrections if any information is inaccurate or incomplete.Opt-Out of Communications: You may opt out of marketing communications (email or SMS) at any time by following the unsubscribe instructions included in those messages or by contacting us directly.Data Deletion: You may request deletion of your personal data, subject to our need to retain certain information for legal or warranty reasons. If a deletion request conflicts with legal obligations (e.g., tax documentation), we will retain only the minimum required data and delete everything else.
We retain your information only as long as it is necessary to:
Complete Your Glass Repair or Installation Project: Including ordering custom glass, dispatching technicians, or coordinating subcontractors.Fulfill Warranty Obligations: In case you need follow-up service or a warranty claim.Comply with Legal Requirements: Such as tax records, local business regulations, or insurance documentation.Provide Customer Support: Answer questions, send follow-up communications, or resolve disputes.
After meeting these obligations, we either delete or anonymize your personal data in accordance with applicable law.
Your information helps us to:
Process and Complete Service Requests: Schedule on-site appointments, assign the right technician, and order necessary materials.Communicate Updates and Timelines: Confirm arrival windows, notify you of technician delays, or reschedule appointments if needed.Send Appointment Reminders: Via email or SMS to reduce no-shows.Provide Customer Support: Respond to service inquiries or handle warranty claims.Maintain Warranty Records: Track installation dates, product serial numbers, and technician notes.Issue Invoices and Process Payments: Generate accurate invoices, process online payments, and record transaction history.
When you opt into our SMS service:
We send project updates (e.g., “Your technician is on the way”), appointment reminders, and any critical alerts (e.g., schedule changes).Message frequency varies depending on your service schedule.Standard message and data rates may apply—please check with your mobile carrier.To opt out, simply text “STOP” to the same number you received messages from. You will immediately stop receiving SMS communications.For help with messages, text “HELP” or contact us at [email protected].
If you have questions about this privacy policy or wish to exercise any of your rights, please contact us:
Glass Depot
2975 Gulf to Bay Blvd, Building 1000, Apt #1321
Clearwater, FL 33759
Email:
Website:
We may update this privacy policy periodically (for example, if we introduce a new service or change how we process data). When we make material changes, we will revise the “Effective Date” at the top of this page or post a notice on our website. Your continued use of our services after those changes indicates your acceptance of the updated policy.